VenueConnect 2025

JaeTi Randall-Valdes
Assistant Director Ticketing Services
San Diego Theatres/San Diego Civic Theatre


With over 24 years in the ticketing industry, JaeTi Randall‑Valdes is a leader in performing arts venue operations. Their career—rooted in San Diego’s cultural heart—has been marked by dedication to historic preservation, community engagement, and seamless ticketing experiences. As Assistant Director of Ticketing Services, they stand at the nexus of technology, customer service, and arts advocacy, helping ensure that San Diego’s theatres continue to thrive for generations to come. Born and raised in San Diego, JaeTi has been woven into the city’s vibrant cultural tapestry since childhood . They began their career with San Diego Theatres in April 2001, steadily advancing through roles in ticketing operations and customer service . Deeply motivated by their lifelong connection to San Diego, JaeTi is driven to “keep the arts alive and accessible” for their fellow residents. As a proud San Diegan, JaeTi views their role as a form of community stewardship—ensuring historic venues are not just preserved, but also revitalized as inclusive public spaces. Their influence helped propel the Balboa Theatre into becoming the cornerstone of San Diego's emerging theatre district. With decades of experience under their belt, JaeTi is poised to continue shaping ticketing strategy, enhancing patron satisfaction, and supporting San Diego's evolving arts ecosystem. They envision expanding community outreach through ticketing innovations, digital tools, and stronger ties between legacy venues and emerging artists.

Sessions :