Maintaining a fully manned and well trained Surveillance Department is a critical component in protecting the assets within the Gaming establishment.
In order to effectively carry out the duties of detecting cheats and theft from employees, to patron misappropriation, proper procedures must be in place and continued training is essential. This is further followed-up by the challenge of retaining your Surveillance staff once they are trained.
The panel of Surveillance Management professionals will discuss these topics and their share their best practices successful to them, and the challenges that they face in maintaining the proper staff.