VenueConnect 2025

Sessions Speakers Exhibitors Floor Plan

Thriving at the Intersection: Aligning Employee Satisfaction & Customer Satisfaction (Room 273)

31 Jul 25
3:00 PM - 5:15 PM

Tracks: Executive Education

In this interactive, executive-level session, you’ll explore how aligning employee satisfaction with your guests' satisfaction is not just good practice — it’s a strategic imperative. 
 
Join your peers to unpack what it really takes to cultivate a workplace where employees thrive and, in turn, drive outstanding patron experiences. You’ll engage in facilitated peer exchange, challenge traditional assumptions, and walk away with practical insights to re-energize both your workforce and your venue’s impact.
 
Key Takeaways:
  • Rethink the connection between employee well-being and customer loyalty
  • Identify leadership signals that foster (or fracture) a thriving culture
  • Explore systems and mindsets that turn satisfied employees into brand ambassadors
  • Leave with a leadership promise that aligns talent retention with customer success