Creating a Seamless Guest Experience Through Hospitality and Collaboration
(Room 265-266)
29 Jul 25
10:15 AM
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11:15 AM
Exceptional guest experiences don’t happen by chance—they are the result of a well-orchestrated effort where every department plays a vital role. In this session, Angela Gennari, CEO of Titan Global Enterprises, will share insights on how venues and events can elevate guest satisfaction by integrating a “Lead with Hospitality” mindset. From security and operations to concessions and guest services, a holistic approach ensures a seamless and memorable experience. Attendees will gain practical strategies to foster collaboration, improve communication, and create a culture where every team member contributes to a world-class guest experience.