Beat the Odds: Retaining High Quality Service Technicians
(Room W203)
13 Mar 22
10:30 AM
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11:30 AM
It is estimated that the nationwide need for new service technicians will hit 310,400 by 2024. Yet, the number of tech school graduates declines each year; and, with technician turnover at 28%, franchised dealerships are in a precarious position and need new strategies to compete with independent shops. Examine time-tested, innovative ways to attract, hire and retain high-quality service technicians. Compare your dealership’s human-resource practices with the top service departments, and identify individual areas of opportunity. Explore ways to change the culture of your dealership to earn and build