The 4 Disciplines of Execution in Service
(Room W221)
11 Mar 22
10:30 AM
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11:30 AM
Explore different strategies, techniques and processes, and learn about the latest technologies, software and tools to advance the dealership’s goals of client satisfaction and profitability. Follow a step-by-step strategy to establish a protocol for the perfect customer experience. Learn two key points: “No strategy, software, kiosk or tablet will work until we make it work.” And, “Often the lacking element is simply execution: knowing what to do but failing to do it.” Take away an “operating system” framework that will focus your team on your important goal.