We will define what quality control is after the fix has been applied to your customer's vehicle (a technician test drive isn't enough). Every year, we lose customers due to natural churn. We also lose customers for smaller reasons that they'll never tell us about, such as left behind grease on their steering wheel after a $2,000 repair. We will talk about a process you can adopt for your shop, handling objections you'll get from your team, and the ROI you can expect from implementing a QC process.
Programmed By AMI/ASA
