Susan Leigh Consulting helps colleges and universities re-envision customer service to improve student success, recruitment and retention. Re-Envision Training: Customer Service Certification, presented in national workshops or on your campus, empowers staff and managers as an extended SEM team to improve the student service experience to match your institutional brand and enrollment services vision. Improved service outcomes short-term are clear for student success while building long-term brand affection and loyalty to your institution. SLC trains front line staff and
managers in delivery techniques for service excellence, techniques for establishing,
measuring and managing your new service standards, and techniques for creating ongoing
training that suits your campus culture. SLC also teaches one-stop
student service integration and business process redesign.What sets SLC apart from others training customer service? Our
leadership and trainers all have extensive experience in higher
education.
Product Categories
- Administrative Services and Software
- Admissions/Recruiting Software Products and Services
- Educational Materials
- Enrollment Management Services & Software
- Other
- Registration Services and Software
- Student Recruitment