The 2019 Pool & Spa Show

JODY O'GRADY
Director of Customer Technical Support
Taylor Water Technologies


Jody O'Grady’s current position as Director of Product Management & Customer Programs at Taylor Technologies was created in 2017 when the company changed ownership. The job is described as ensuring all products, current and forthcoming, are consistent with the quality Taylor is known for by coordinating departments and colleagues to turn an idea into a commercially available product. Jody’s technical background, a BS in Chemistry from Allegheny College, got her started on the customer service team. Having moved into technical services as Technical Coordinator, Jody has answered hundreds if not thousands of technical questions on water testing and chemistry. Ms. O’Grady advanced to Manager of Customer and Technical Services in 2005, followed by her promotion to Director of Sales Operations in 2012. Between 2013 and 2017, she served as Vice President of Sales Operations and Support. This vast amount of experience which she cannot believe started in the 20th century, has prepared her well for her present responsibilities. Over the years, Jody has garnered a vast amount of knowledge about the various test kits, labs, and other products Taylor manufactures. Her expertise in this field makes her the perfect candidate for manning the Taylor booth at tradeshows, where she can interact with current and potential customers. Between trade shows, she visits customers and Taylor’s manufacturers sales reps across the country and attends meetings held by the Pool & Hot Tub Alliance’s (PHTA’s) Recreational Water Quality Committee (RWQC) of which she is a voting member. As a wife and mother of two, Jody struggles with the challenge of finding time to enjoy her spa at home—one with excellent water chemistry, of course! Most often, though, you’ll find her on the field or track cheering on an athlete or spending time at her kitchen table trying to comprehend she has a college student while trying to scrapbook the memories created by her family.

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