In his structural adhesive technical service role at Lord Fusor, Doug is responsible for providing guidance and repair solutions to repairers, OEMS, and insurers which incorporate the proper materials and methods. In this role he also has responsibility for supporting sales, marketing, and product planning with an outlook to future technology and the probable solutions and products needed. As the Collision Repair Manager in the Service Engineering group at Fiat Chrysler Automobile ( AKA "Chrysler"), Doug was focused on all topics related to collision damageability and repairability, while also interfacing with insurers to review and communicate real world claim data. Interacting between the engineering community and the after-sales service world, including the service parts group, allowed for a broad overall view and understanding of the product, functionality, and requirements necessary to fully restore vehicles in the repair process.