AGA 2016 Professional Development Training

Michael Jacobson
Deputy Director for Performance and Strategy
King County, Washingon


Michael Jacobson serves as the deputy director for performance and strategy in King County’s Office of Performance, Strategy and Budget. During his tenure, Michael has led the development of key elements of the county’s performance management system including King County’s first countywide strategic plan, public performance reporting, Executive performance review sessions, and employee and community surveys. Michael is responsible for the measurement framework associated with the King County Strategic Plan and wrote the county’s guidelines on Measuring Customer Satisfaction. He is currently working to integrate continuous improvement/Lean concepts, cascade measures in the organization, and build cross-agency collaboration on community outcomes.

Sessions :