NMSDC Conference and Business Opportunity Exchange

Michelle Smith
Senior Consultant, Supply Management Services, Supplier Relationship Management
Nationwide Insurance


Michelle is a Supplier Relationship Management and a PMI certified project management professional who leads teams and influences strategy by implementing supplier focused programs and defining the infrastructure needed to sustain them. Currently, she is a leader and program manager within the Enterprise Supplier Relationship Management team at Nationwide Insurance. She has lead the team in rolling out the SRM program across the organization including IT, HR, Marketing, and Insurance services. Michelle has a passion for engaging stakeholders and driving alignment between business strategy and stakeholder expectations through mutually beneficial supplier/client relationships. Key highlights from her 15+ years of experience includes: .10+ years of global supplier management and sourcing experience in the Financial Services, Insurance, and Healthcare industries, for companies including JPMorgan Chase, Wachovia, Cardinal Health, and currently Nationwide Insurance .Implemented and managed 3 Supplier Management functions utilizing both centralized and decentralized models achieving 5 – 10% over contract savings year over year, 20% process efficiency engagements, and 10% differentiating innovation partnerships were achieved .Led Supplier Management analytics teams for Corporate Services and IT with a focus on delivering action-oriented supplier and market insight to business stakeholders .Co-developed supplier management policies such as Enterprise Code of Conduct and Rules of Engagement for IT services

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