AOA-33 Annual Educational Conference

Kim Pollock

Karen Zupko


For over ten years, Kim Pollock has helped large group practices, as well as academic and solo practices, improve collections and efficiency. Ms. Pollock understands the complexity of coding and reimbursement issues specific to physicians – both from a clinical perspective and from a payor side. She is an expert in analyzing chart documentation and in reengineering practices to enhance the reimbursement process. She has presented seminars and workshops for physicians and their staff on behalf of the American Society of Plastic Surgeons, the American Association of Neurological Surgeons and the American Academy of Otolaryngology-Head and Neck Surgery. Ms. Pollock has also conducted programs for the American Academy of Professional Coders, the North American Spine Society, the American Neurology Society and the Congress of Neurological Surgeons. Based on her previous years of administrative experience, Ms. Pollock has a unique understanding of the challenges facing academic medicine both clinically and organizationally. She has served as the Administrator of the Department of Otorhinolaryngology as well as Associate Vice President of Cancer Programs at the University of Texas Southwestern Medical School in Dallas. Ms. Pollock was the representative for the AAO-HNS on the clinical practice expert panel-technical group (CPEP-TEG) convened by CMS (formerly HCFA) to redetermine the practice expense portion of RBRVS. She served two terms on the Board of Directors for the Society of Otorhinolaryngology and Head-Neck Nurses, Inc. (SOHN) and is currently serving on the Board for the Ear, Nose and Throat Nursing Foundation. Ms. Pollock is the recipient of the prestigious Presidential Citation Award from the SOHN as well as an Honor Award from the AAOHNS. Ms. Pollock holds a Masters of Business Administration Degree as well as a Bachelor’s of Science Degree in Nursing. She is also a certified coder through the AAPC.

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