ISPA EXPO 2016

Jason Young
President



As a former senior-level manager at Southwest Airlines, Young learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company’s innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today. Capturing the innovative strategies and tactics he created at Southwest Airlines, Young offers insights and practical information that can be implemented immediately. His keynote presentations and training programs are in demand for audiences of all types—from senior level executives to front line employees. Young’s messages reach to the core of every audience member with his unique style and engaging presentation skills. Participants are treated to a compelling experience that will change the way they view themselves, their customers and the company for which they work. Follow Jason on Twitter: @Culturetopia

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