Asian Attractions Expo 2018

Ellis Ku
Head of Learning & Organization Development
Maxim's Caterers Ltd.


Ellis Ku is Head of Learning and Organization Development of Maxim’s Group. Bringing extensive coverage in customer experience strategy and talent development to the company in 2012, Ellis manages learning and organization development at Maxim’s to drive customer experience and service excellence. Prior to Maxim’s, Ellis was a training consultant helping dozens of Global 500 in F&B, Financial Services and FMCG sectors to establish strategies and talent resources for driving business transformation and customer experience excellence. Ellis is the author of a few best-selling management books. Opened the first restaurant in Hong Kong in 1956, Maxim’s Group is now the leading food & beverage company with over 1000 stores in the Asia Pacific Region. In addition to Chinese, Asia and European restaurants, quick service restaurants, bakery shops and institutional catering, the Group is also the licensee of renowned brands including Starbucks Coffee, Genki Sushi, IPPUDO Ramen, The Cheesecake Factory and Shake Shack in various territories. Committed in driving F&B excellence with technology, Maxim’s Food Factories produce market top-selling product Maxim’s Mooncakes for 80 cities worldwide.

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