HR Technology® Conference & Exposition 2017

Danielle Goldkamp
Senior Specialist
Mastercard


Lori Malek leads the HR change management and user engagement team at Mastercard. The team focuses on engaging employees and managers in HR programs and systems. That work includes: gathering employee experience feedback; influencing HR program and system design; developing training and communications for employees; and monitoring and optimizing self-service. The team leverages design and technology to simplify the user experience and reduce or eliminate the need for support calls and other assistance.

Sessions :