2019 NSC Congress & Expo

Cathy Hayward-Hughes
President, General Manager
Crystal Creek Logistics


Cathy Hayward-Hughes was born into a fishing family in Alaska. She spent her childhood and much of her professional life managing people, originally on processing ships in the Bering Sea, then later in manufacturing. Cathy holds a degree in Industrial Technology, and she worked her way from the open oceans to land-based operations and eventually into internet fulfillment. Her long and varied career includes call center management, operations management, facilities management, packaging design and development, hiring and personnel retention programs, catalog development, production line design, product flow management, inventory management and turnaround management. In 2008 Cathy, along with her partner Mike, started Crystal Creek Logistics, her own fulfillment company. What began with one client in a small warehouse operation in Ferndale, Washington, quickly expanded to 38 customers in four states with warehouses in Washington, Nebraska, Reno, and Virginia with plans to open a 5th warehouse in Tennessee on October 2019. Two years ago, Crystal Creek Logistics became a B-Corporation in order to ensure that the company will grow on a strong foundation of communication, community, and responsibility. Cathy makes her home in Bellingham, Washington. In addition to running a successful business, in her free time, Cathy loves to paint, spend time with her family and adventure with her two English Springer Spaniels.

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