HR Technology® Conference & Exposition 2017

Howard Tarnoff
Customer Experience Leader
tarnoff.us


Tarnoff is a disruptive thought leader, presenter, and pioneer in client relations and customer advocacy. As SVP of Customer Success for Ceridian HCM, Tarnoff created, launched, and expanded the award winning ‘XOXO’ customer success program and the team supporting this initiative. Through his simple philosophy of creating a platform for clients to share their stories of personal and business success, Tarnoff enabled Ceridian to become a leading voice in the peer-to-peer economy. Today ‘Advocate Mentors’ play a significant role in both securing new business for the company, retaining customers, driving LTCV and compressing sales cycles. Tarnoff also has deep domain expertise in all facets of Human Capital Management (HCM), from creating, building, and developing successful exit events for small organizations to leading enterprise-sized organizations through rapid expansion and brand diversification. He is frequently asked to present at industry events, as well as share his background and expertise in various blogs, podcasts, and other media outlets.

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