AGA FRAUD 2022

T111: Self Awareness: How to Minimize Language & Behaviors that Impacts Relationship-Building (Room Horizon Ballroom)

Have you ever driven somewhere and once you arrived you asked yourself, "How did I get here?" You made every turn, went through every stop light, and made is safely to your destination.  We are unconsciously wiring data that we store from what we see, hear, and learn but what happens when your auto-pilot comes into contact with clients, colleagues or team members? What your behavior help or hurt that professional relationship? This training will provide self awareness mastery tools to reduce bias language, aid in fraud investigations and in "reading the room" while support the building of great interpersonal relationships.