Nightclub & Bar Show 2019

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Conference Sessions: Customer Service: What is It and Do You Have It? (Room Room S228)

25 Mar 19
10:00 AM - 10:50 AM
In this session, William Orilio and Theron Fisher share their insights on just what “Customer Service” looks like, how it’s defined in today's world. Together they explore and debate how technology has permeated nearly every aspect of hospitality/customer service and how it has changed consumer behaviors and the overall customer service experience and when enough may really be enough. It is time to get basics, so your employees can exceed your guests expectations and deliver “Visibly Superior Customer Service,” once again. RATE THIS SESSION! CLICK HERE TO TAKE THE SURVEY