Aquatic Experience 2019

Sessions Exhibitors Products Floor Plan

Bonding With Your Customers

12 Oct 19
2:15 PM - 3:15 PM
Often times in running an aquarium store, the challenges lie not in the maintenance of the animals but in the maintenance of the customers’ needs. Some who come through the door come in with an open mind and are easy to bond with but what about the ones who are a challenge? Many times, these customers can become your best and most loyal if you can build that initial bond with them from the beginning. This talk is a how to guide for you and your staff to learn the art of connecting with your customer, building sales through education and how to build a template for a staff training program.  You will leave with tips and tools that can help break through those barriers and keep your customers coming back to your store for years to come. 

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