National Leadership Training 2019

W105: Service Delivery Transformation - A Blueprint for Higher Quality, Lower Costs, and Greater Management Control. (Room Atrium Ballroom)

Where and how government performs work varies according to needs. The key is applying the appropriate service delivery model for optimized internal controls, customer service, efficiency and value to the mission. Come explore various models for your agency, from shared services to centers of excellence, to increase savings and impact.