As technology becomes deeply integrated into every aspect of our lives, people have begun to expect more emotionally intelligent interactions. But smartphones don’t know if we’re having a good day or a bad day, connected homes can't really communicate with empathy, and cars couldn’t care less about compassion. Technology is developing more IQ, but it still lacks EQ.
Artificial intelligence is starting to tune in to emotional signals, but in a limited way. Current design practices account for just a few emotions. In the near future, designers, developers, and entrepreneurs will be called on to develop technology with greater emotional intelligence. Join Pamela in exploring the new world of emotion AI and its implication for our work.
You'll learn:
- How the latest emotion tech will change how we design
- How to blend principles of emotional intelligence with design thinking
- Why we should be modeling relationships over experiences