Picking up Where Bruno Left Off: The Humanistic Approach to Fire and EMS
(Room 3B)
22 Feb 19
1:00 PM
-
3:00 PM
When Chief Alan Brunacini first introduced the concept of customer service to fire and EMS, it was a novelty. Today, rare is the fire department that doesn’t espouse its virtues in a motto, mission statement or list of values. But…there’s more we can do. Instead of simply practicing customer service principles, this session will encourage attendees to examine our profession as “Humanism”, the pinnacle of service to others. Major topics explored will include techniques for communicating for maximum impact to improve our human interaction and effectiveness.