From marketing, to merchandising, to customer experience, the way we engage with customers is changing at a tremendous pace, driven by today's customer expectations. None of us has the resources to truly personalize at scale to improve consumer retail experience. How might AI help? This session will uncover emerging artificial intelligence technology, future capabilities that will exist for practitioners, and insight into how this will impact overall customer experiences.and increase conversion.
We will explore how AI and Cognitive Technologies are helping to:
- How Robots are helping with fulfillment
- Ways to improve and automate customer service with bots
- Methods for reducing friction in the shopping experience
- Exploring Virtual Reality and how it is impacting customer selection
- How your organization can get started today with any budget.