Using Technology to Create a Great Returns Experience
(Room Central Hall Lobby)
17 Mar 19
1:15 PM
-
1:30 PM
Tracks:
Independent Retailer Conference
At least thirty percent of all products ordered online are returned. And, ninety-five percent of online shoppers say they will buy from an e-tailer again if the returns experience is easy and convenient. With numbers like those, it’s evident that a clear and flexible package returns policy and process is essential to the health of ecommerce businesses. But, what does that mean? Join Stamps.com as we discuss what online shoppers are looking for in a returns policy, how your returns policy can impact customer loyalty, and strategies for offering low cost or free return shipping while keeping costs under control.