“Your Service Sucks!” - That Guy On Yelp
(Room Four Seasons Ballroom 4)
09 Apr 19
2:40 PM
-
3:40 PM
Tracks:
On-Premise Brewery Management
The number one complaint about a restaurant or bar is almost always about service. As a matter of fact, we know that customers barely notice a small change in product or price, but quickly notice an off moment of service. The key to success is great service; great service comes from great staff; and great staff comes from great training. In this fast-paced and information-filled hour, we will give you a preview of the newest version of the Beer Server Training Manual, talk about the most important aspects of good service as perceived by your guests, and offer tips and take-aways about how to creatively use the Beer Server Training Manual and make your staff shine.