So You Think You know Millennials: Millennials and Communication, Kent Mann, The Mann Group
Millennials may be digital natives, but their inherent immersion in technology is, almost ironically, making the generation connoisseurs of customer service. Millennials crave connection through platforms both digital and real, and the companies that can provide a true retail experience—especially in real life—are guaranteed to retain the populous generation as customers. Learn how to create a memorable customer experience through your Millennial employees that will bolster generational connections with your customers and keep them coming back for more.
Kent Mann may have been born with the Mann magic in his blood, but he’s making a name for himself as our Director of Training and Development. The finance grad has a knack for turning big ideas into implementable and realistic tasks, both in our own company and our clients’. Though his favorite part of his job is travel, Kent’s perfect day would include paddleboarding on the French Broad followed by camping in our Blue Ridge Mountains, hallmarks of the town he’s called home for 16 years.