Eight Guiding Principles of Patient Experience Excellence
(Room Marco Polo)
26 Jun 18
9:45 AM
-
11:00 AM
Tracks:
Consumer-Centric Healthcare Delivery System
In this interactive discussion, participants will gain insights on eight essential actions for organizations to embrace to be best positioned for experience improvement. These principles serve as aspirational and affirmative statements about where we as individuals, organizations and collectively, as the patient experience movement, should focus our efforts. This session will also share these eight qualities and actions consistently identified in The Beryl Institute’s hospital member organizations most successful in their patient experience efforts.