Our Bartender Panel Learns and Shares What Your Customers Really Want
(Room Grande Ballroom)
28 Feb 18
9:15 AM
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10:30 AM
Today’s on-premise landscape is uncertain and unpredictable. With dining habits shifting and the consumer mindset changing, many concepts have unexpectedly faced declining traffic and poor sales. Is the downturn just around the corner? To better understand the health of their business, operators rely on consumer insights and business analytics. The “canary in the coal mine,” so to speak, may be the servers and bartenders. Have we stopped to observe and listen to them? What do they think? Where do they go to eat and drink? Do they hold any of answers to help your concept move in the right direction?