Efficient Velo Tools LLC: Leveraging the Power of Words in Service Interactions
(Room A17)
18 Sep 18
12:00 PM
-
1:30 PM
Tracks:
Tech Clinics presented by PBMA
From warranty claims to tricky repair turnarounds, words can be used to build or harm your relationships in the service department. In this clinic, master bicycle mechanic, leader, and owner of Efficient Velo Tools, Brett Flemming, will explain why the words you use matter and how to leverage words and phrases to your advantage.