Tracks: Basics of Clinical Practice
Your safety and effectiveness at every emergency scene hinges on one major factor: your ability to “read” the situation and reach into your tool bag for the most appropriate interpersonal communication methods needed at that moment. People succeed (and fail) at talking to strangers in crisis all the time. Beyond the typical “nod” to communicating well common to every EMS class, have you ever picked it apart and recognized why certain strategies work (or don’t)? Kate Dernocoeur will show you the opportunities to shine in your work through use of a host of communication tools - from the moment of dispatch through hand-off in this insightful lecture!