**Evaluate this session**
Patient-centered leadership is central to the mission of every progressive agency and it’s becoming more closely linked to how we are paid. But we know the reality of budgets and politics, and how, without data, it can be challenging to push for technology, initiatives or policy that can’t be proven to improve patient outcomes, even if we know instinctively it’s the right thing to do. In this session, you’ll learn that being a patient-centric operation makes good business sense. Brian LaCroix, president of NEMSMA and President and EMS Chief of Allina Health EMS, will engage agency leaders in a discussion about how to transform every operation’s current culture with a mission, vision and values based on patient-centered care. He will recount his personal journey in becoming a patient-centered leader and provide evidence based on his own agency’s experience, including research, performance data and a look at Allina’s efforts to advance ambulance safety for their patients and providers.