**Evaluate this session**
In the mid-1990’s, the Mecklenburg County (Charlotte) NC EMS system was clearly failing and a series of critical press reports about long response times prompted the county to act. The system had been underfunded for years and had an aging infrastructure. Today, it is considered one of the most clinically-sophisticated and progressive EMS systems in America! How did the transformation occur? What were the success factors that propelled the system forward? Join MEDIC Executive Director Joe Penner and EMS consultant Jay Fitch to learn how this system was reinvented and has flourished.