It’s well documented in business today that poor customer service impacts customer retention, referrals and potential new business. The same can now be said for discerning job seekers and employees, and for too long candidate and employer experience has been given little attention. What's clear in the research today -- negative candidate experiences can prevent qualified people from applying again, referring others and making purchases (for consumer companies). And poor employee experiences can lead to low employee engagement, dismal productivity and poor retention. Employers around the world are now improving both candidate and employee experiences -- and the HR technologies of today can and do empower that very improvement.
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