Hitachi Vantara, a wholly owned subsidiary of Hitachi, Ltd., was looking for a cost-effective way to not only improve its HR Shared Services Operations but also consumerize its employee service experience in line with today’s workforce expectations. To support the company’s growth and long-term enterprise technology strategy going forward, it needed to eliminate its homegrown case management tools (emails, Sharepoint, etc.) and outdated manual HR processes to provide a modernized Employee Service Center where employees can get all the HR services they need. Find out how this new streamlined experience has helped increase HR efficiency, improve employee self-service, support future growth, align HR with IT’s enterprise technology strategy, and meet the needs of today’s connected workforce.