Do your workplace training programs help reduce instances of discrimination, harassment and other improper conduct? Or are they simply an annual check-the-box ritual, which at best helps build defenses to legal claims but accomplishes nothing much more? The good news is that with the proper ingredients in place, training not only helps prevent improper behavior but can contribute to a workplace that is inclusive, professional and civil. Mr. Paskoff will explain why training should matter to participants, be simple to understand and apply, and how to create a program that will stick with employees.