High Performance EMS Agency: Characteristics and Culture
(Room 4D)
22 Feb 18
1:00 PM
-
3:00 PM
Tracks:
Emergency Medical Services
Regardless of the level of service, roster size, call volume, or geographic location, there are certain traits and characteristics that are common to high-performing EMS agencies. Management teams must provide a clear and concise vision for the agency and ensure inclusiveness and participation at all levels. The characteristics associated with high-performance EMS organizations include the commitment to and the investment into the improvement process. Some of the characteristics of organizations that have committed to operational improvement include collaboration, transparency, an environment willing to change, enterprise focus, a culture of measurement and analysis, and reward for performance. The investments involved in becoming a high performing organization include allocating personnel resources with the right levels of knowledge, capability and time to manage operational improvement; allocating financial resources and budget to manage the operational improvements; and providing the technology resources to acquire the appropriate data. The presenters will discuss the successes and lessons learned in building a high performance EMS agency.