Recruiting Trends Talent Tech 2017

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The ROI Realities of Improving Candidate Experience (Room 2DEF)

29 Nov 17
4:00 PM - 5:00 PM

Tracks: Mega Session, Mega Session, Mega Sessions, Total Well-Being

It’s well-documented that poor customer service negatively impacts customer retention, referrals and new business potential. And social media and the internet have given consumers an open forum to share both good and bad product and service experiences to all who will listen. The same is true for job seekers, and for too long employers resisted treating candidates as the primary customer of recruiting. According to seven years of research from Talent Board’s Candidate Experience (CandE) Awards, that’s finally changing for the better. Gerry Crispin and CandE Award winners will discuss what their organizations do to ensure candidates are treated as recruiting’s top customers.