National Workers’ Compensation and Disability 2017

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Blending Oversight and Empowerment to Maximize Your TPA Results (Room South Pacific F)

07 Dec 17
1:45 PM - 2:45 PM

Tracks: Program Management, Program Management

Take a behind-the-scenes look at how to bring out the best in third-party administrators, the five most important things employers need to know about working with TPAs, and what TPAs need from clients. Caryl Russo and Cari Burhenne will describe the necessary steps for creating a structured communications process allowing internal staff and external parties to think creatively, define expectations and achieve goals. You’ll learn practical measures for building a unified team willing to tell you what you need to hear, even when they think you may not want to hear it.