The Survey Says … Drive a Culture of Service Quality
(Room Marco Polo 705-707)
19 Apr 17
11:00 AM
-
12:00 PM
Your Route Drivers are your primary touch points for achieving sustainable service quality. Do a ride along with us to better understand Route Drivers.
• How they think
• Where they are coming from
• What they do
• Where they are going
• How to collaborate with them
Drive Greater Results Together!! Hear a summary of key research findings to power you down the road.
*This research is a collaboration between NAMA and The School of Hospitality Business at Michigan State University.