The HR Tech Customer Experience and Its Impact on Business Outcomes
(Room Marcello 4506)
12 Oct 17
4:00 PM
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5:00 PM
HR technology solution providers and the solutions themselves continue to mature in the HCM market, and in doing so are making it increasingly difficult to differentiate among providers just on products and services alone. There will come the day when the solutions are all pretty much the same, with the same fundamental capabilities. Howard Tarnoff believes that soon the only differentiation point will be “relationship experience.” Your peers, HR thought leaders, industry analysts, and social media are good validation points when assessing HR technology. But there is more. How will your experience as a customer of your HR tech provider impact you personally and professionally? What questions need be asked before you contract? And how can you learn to assess customer experience as an important differentiation point? Howard will give you the answers, and show you how to move beyond features and functions and get to what really matters when choosing HR technology providers.