Ignore Your Customers (and They’ll Go Away)
(Room S221)
21 Mar 18
9:45 AM
-
11:00 AM
Customer service consultant and restaurant mystery shopper Micah Solomon delivers the secrets of five-star customer service and building repeat customers in this age of fickle, demanding consumers and endless competition. He’ll tell you what works for restaurant and hospitality companies that consistently win with the public and relay their tactics, gleaned from the research for his latest book, “Ignore Your Customers (And They’ll Go Away).”