How to Organize and Manage Your Office for Efficiency & Profit
“Best practices” don’t apply just to field work, there are best practices for running your office, too. Your office team – whether it’s one person or 20 – is the hub through which all your business flows – phone contacts, sales, customer relations, bidding, scheduling, billing and more! This session, by a successful operations manager for a pavement maintenance contractor, will help you avoid the office chaos that can result in frustrated customers, low employee morale and eventually decreased profits. You’ll learn how best to manage the day-to-day demands of the pavement maintenance industry, how to create decision-making processes unique to the industry, how (and why) to match key employees to appropriate roles, how to set up standard operating procedures and responsibilities, and how to improve communication between your office and your crews. You’ll take home tips that will help your company achieve “success through efficiency,” the goal of every office, large or small!