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How to Make “Quality” Your Employees’ #1 Obsession

Contractors regularly promise customers “quality work,” then their crews go right out and disprove that commitment. Making quality your employee's “#1 Obsession” will guarantee better performance, greater profits, more work from current customers – and greater respect for your company! This visionary session will show you what “quality” is and how “quality” impacts your business from top to bottom. You’ll learn what “quality” really means to you, your customers and your employees ─ and you’ll be surprised when you find out what your company’s “cost of quality” really is. You’ll take home specific actions to make your pavement maintenance company more “quality based,” including steps on enlisting your employees to “buy in” to producing quality for you. Plus, you’ll learn how “quality” really does help you make more money! For owners, field leaders and crew leaders.