Retailer Skills Course: G and E
(Room UMOCA)
27 Jul 17
11:00 AM
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1:00 PM
Get Involved. The key to GETTING INVOLVED with the customer is to create
a comfortable environment right off the bat. Let’s take a look at how to teach our staff how to make the customers feel comfortable.
E: Edit. Help the customer get the product knowledge they need to make a smart buying decision. The first part of EDIT is gathering the right information. This requires the technical knowledge about the products and teaching our staff how to listen and learn.