The truth about service BDC is it’s hard, it’s really hard but the payoff is huge when executed properly. Many dealerships struggle to implement and maintain effective service BDC’s for several reasons; ineffective recruiting and employee placement, staff turnover, lack of expertise and planning, improper training and guidance etc. In this informative session, we will look at the common struggles with managing a service BDC and proven strategies to produce strong results.
Primary Learning Objectives:
- Gain effective recruiting strategies for staffing your BDC, and learn why your ideal candidate is not who you think.
- Learn how to prepare and manage BDC turnover.
- Explore the differences between service BDC and sales BDC and why dealerships need to manage them differently.