Digital Dealer Conference & Expo 24

Actions Speak Louder Than Words. Is the “People Problem” You? -- How to Lead Versus Manage, Build Lasting Employee Relationships and Reduce Turnover (Room S331AB)

10 Apr 18
2:30 PM - 3:20 PM

Tracks: Dealer Ops & Management (Hiring / Retention), Dealer Ops & Management (Leadership)

Turnover is rampant in this industry. Have you ever wondered what the difference is between a leader and a manager? Do you tell or do you do? Do you blame your team for failures or do you truly coach and counsel? If you want to know the basic principles of how to find and retain a team this is the session for you.

In this session, we will first review how poor hiring will negatively impact anything you try to bring forth as a leader and identify the best tips for interviewing and selecting the right people. We will also cover the actual tangible differences between a leader and a manager so you can apply these to your daily routine to make a difference that your people will notice. Lastly, once you have secured the right people, and are truly leading, coaching and counseling, we will cover the proper metrics to use to hold your teams accountable.

Primary Learning Objectives:

  • Learn how to find the “right” people, ad placement and content tips to attract those candidates, and tips for hiring and interviewing.
  • Learn the actual tangible differences between a leader and manager and how to apply them to your daily routine.
  • Learn how to coach and counsel employees, and identify the right metrics for accountability, as well as assist your team in building goals and vision boards both personal and professional.