2017 NPGA Southeastern Convention & International Propane Expo

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Conquering Will-Call: Better Service, Bigger Returns (Room 207B)

21 Apr 17
9:00 AM - 10:15 AM

Tracks: EDU, EDU SESSION, GROUP A

Will-call customers are often the lowest-value customers and can destroy delivery efficiencies. We will dissect the will-call customer segments and explore new and creative solutions that are being used to convert these customers to automatic/keep-full accounts and increasing their life-time value through alternative retention techniques.