INTIX 40th Annual Conference & Exhibition

Enhancing the Customer Experience and Using Customer Review Sites (Room Vineyard Pre-Function)

30 Jan 19
10:50 AM - 11:05 AM

Tracks: Inspiration Stage

Speaker(s): Simon Mabb, Co-founder & CEO, Booking Protect Ltd

Giving a great customer experience is what all successful businesses and venues aim to do but often we fall short in the delivery. Hear the direct experience of this journey – including the ups and downs from taking a customer proposition from ‘3 star - Average’ to ‘5 star - Excellent’. Learn the power of independent review sites, how to get the most out of them and how to make these sites work for you.